Refunds

The plain version

Email TODO — support@crackedlist.dev within 14 days of paying, from the address on your account, and we refund you in full. You do not need a reason. We answer within two business days and the money is back with your bank in 5–10 days after that, depending on your card issuer.

Entry

• Full refund within 14 days of purchase, no reason needed.
• After 14 days we will still refund you if your listing never went live, if our screenshot never worked, or if the site was down when you were charged.
• A refunded entry removes the listing from every board. Reviews other people wrote stay on record but stop being displayed.

Boost

• Full refund any time before the boost starts.
• Once it has started, a pro-rata refund for the days not yet used.
• If we fail to deliver the extra matchups a boost promises, we refund it in full without being asked, and you keep the placement.

Featured

• Full refund up to 24 hours before your slot begins.
• Inside 24 hours the slot is held for you and is not refundable, because it takes the slot off the market for everybody else.
• If the slot does not run when it should, we refund it in full or move it to a day you choose — your call.

What we will not refund

• A rank you did not like. Rank is other people's votes; we do not sell it and cannot return it. See How this works.
• Purchases on an account removed for submitting someone else's work, or for manipulating votes.

Chargebacks

Please email us before you dispute a charge. A dispute takes weeks and costs us a fixed fee far larger than the sale; a refund takes us minutes. If you do not recognise a charge, look for TODO — set this in the gateway dashboard on your statement — that is us.

How to ask

Email TODO — support@crackedlist.dev from the address on your account, with the date of the charge. That is the whole process. You can also reach us at TODO — @yourhandle on X, though email is faster for anything involving money.